Online Product Sales
This agreement is for retailers selling products in a physical retail space. If you'd like to sell b, halfmoon products from an online store please indicate as such in your wholesale application and a member of our sales team will be in touch to gather more information and share our Internet Dealer Agreement.
Suggested Retail Pricing (SRP)
We all want to make a fair return on our sale of b, halfmoon products. Please respect suggested retail prices for the
b, halfmoon products you sell. You can view pricing on our retail sites or reach out to your account manager for the current season pricelist.
To qualify for wholesale pricing, orders must be a minimum of $300 CAD (before shipping and taxes).
Orders must be paid in full before we ship them. We accept Visa, Mastercard, and American Express.
Occasionally we have to adjust our prices in response to changes in our costs. This may happen without notice.
Making Changes to an Order
If you submitted the order before you were ready, we’ll do our best to help. Please reach out to our Customer Satisfaction team within 60 minutes of placing your order.
Keep in mind that we are unable to edit or make changes to orders once payment has been processed and order confirmed. If you would like to change your order we will check with our team that it has not been shipped and cancel your order so that you can place a new order with everything you wish to receive.
All orders that have been canceled before being processed/shipped will be refunded to your credit card after 3-5 business days, depending on your bank’s processing times. We are not able to cancel an order after it has already been shipped. Please see return policy for details.
If you need to change or cancel your order, please contact us immediately at firstname.lastname@example.org.
In an effort to maintain pricing transparency we are unable to offer complimentary shipping on orders. Shipping will automatically be calculated at checkout depending on the size of your order and distance from our warehouse.
Your first order will ship for free when the code MINDFUL is applied at checkout. All subsequent orders will be subject to shipping costs. **Free Shipping is only available within Canadian Provinces and the continental US states. Yukon, Northwest Territories, Nunavut, Alaska, Hawaii and International orders are not eligible for free shipping. Please reach out to your sales rep for more information.
All wholesale orders are Final Sale, if a product is damaged upon arrival or defective please see Damaged/Defective claims below.
Damaged/Defective Products and Fulfillment Errors
We take pride in the quality of our products and our order fulfillment practices. In the unlikely event you receive a defective, damaged or incorrect item, or if there are items missing within your shipment, please contact your sales representative or email@example.com within 5 business days and we'll make it right.
New Products and Promotions- Sign Up for our Newsletter
We send our Wholesale partners special promotions, new product announcements, and other helpful information. We never share or sell your information and you can unsubscribe any time.
Imagery and Digital Assets
Do you need imagery - reach out to your sales representative and we will be able to provide approved collateral.
WE'RE HERE TO HELP!
Send us a note to your sales rep, or firstname.lastname@example.org and a member of our team will get back to you shortly!